Front desk is where you can go to pay a bill online. Front Desk is also the system for automatic withdraws for your utility bills.
The Village has been making many improvements and we wanted to do our best to bring you all up to speed. One of our biggest (improvements) in the introduction ofn “Front Desk”. Front desk is where you can go to pay a bill online. Front Desk is also the system for automatic withdraws for your utility bills. If you were already signed up for the auto withdraws this will continue. However, you will still need to go online to set up your account in order to get all the front desk benefits. Another note, it will no longer state on your bill that auto withdraw will cccur.
Even if you are not an auto withdraw customer, we encourage all customers to create a Front Desk account! When you ge to the initial login screen there is a tutorial to explain how to sign up. If you have any further questions, please call City Hall and we will do our best to help.
Sign up today by going to: villageoflouisvilleil.frontdeskgworks.com
With FrontDesk, you can look forward to being able to:
- Pay your utility bills any time with this easy-to-use online portal.
- 24/7 access to your account including utility usage, tracking mutiple accounts, and submitting service requests, manage your account including utility usage, tracking mutiple accounts, and submitting service requests, manage your account and view usage and payment history.
- Enroll in autopay with a credit card, debit card, or ACH information to avoid late or missed payments.
- Get emails or tests from us when your bill is ready, and when a payment is scheduled.
- Update your notification settings so you can receive other important messages and notifications from us.
- Fill out and submit forms directly online and pay associated fees. our staff will review and process the forms-no more paper required!
- Easy access to Public Notices and answers to Frequently Asked Questions so you can see important city-related information in one place.
- Review Meeting Agendas and Minutes.
- Use Citizen Requests to submit requests directly to the necessary government officials with a few clicks of a mouse or taps on a smartphone.
We also wanted everyone to know that we will soon have a new website available and in time will be more up to date and easier to navigate.Our old website (villageoflouisvilleil.com) is no longer supported and payments can no longer be made through those portals.